Privacy Policy for LiveMatter
Last updated: [11/15/2025]
This Privacy Policy explains how LiveMatter ("we", "us", or "our") collects, uses, and protects your personal information when you visit or make a purchase from livematter.bigcartel.com (the "Site") or interact with us in any way. By accessing or using our Site, you agree to these practices.
1. Information We Collect
A. Information You Provide Directly: Name, email, phone number, billing & shipping address, order details, payment confirmation (we DO NOT store full card details), messages through contact forms or email.
B. Information Collected Automatically: IP address, device info, browser type, pages visited, time spent on Site, cookies & tracking technologies.
C. Information From Third Parties: BigCartel, payment processors (PayPal, Stripe, etc.), shipping carriers.
2. How We Use Your Information: Process orders, send confirmations & tracking info, improve website & customer experience, provide support, detect fraud, send promotional emails (opt-out anytime).
3. Cookies: Used to improve performance, remember preferences, track usage, provide personalized content. You may disable cookies, but some features may not work properly.
4. How We Share Your Information: Service providers (BigCartel, payment processors, shipping carriers), marketing partners (with consent), analytics tools, legal authorities if required. We DO NOT sell your personal information.
5. Third-Party Websites: Links may lead to third-party sites; we are not responsible for their privacy practices.
6. Data Security: We take reasonable measures to protect information, but no method is 100% secure. Keep your account details safe.
7. Retention of Personal Information: Only as long as needed to process orders, provide customer service, and meet legal obligations.
8. Your Rights: Depending on your location, you may access, delete, correct, or request a copy of your data; withdraw consent; or opt out of marketing emails. Contact us to exercise these rights.
9. Children’s Privacy: Site not intended for children under 13; we do not knowingly collect their data.
10. International Transfers: Your information may be transferred and processed in other countries if you are outside the U.S.
11. Changes to This Policy: Updates may occur at any time; the latest version is always posted here.
12. Contact Us:
📧 Email: [email protected]
🌐 Website: https://livematter.bigcartel.com/
Chat with us in Whatsapp : +44 7833 999083
Chat with us in live chat in our website
Opening Hours: Monday to Friday - 10:00 AM to 6:00 PM (CDT)